How McDonald's Is Prioritizing Health, Safety and Community During the Outbreak

May 07, 2020

(Updated May 7, 2020, 9am CT): Inspired by the actions of so many of our franchisees, McDonald’s USA is showing our appreciation to every corporate owned restaurant employee by offering cash bonuses, which will equal 10 percent of pay earned in May. Learn more

(Updated April 16, 2020, 9am CT): As we proactively monitor the impact of COVID-19 in the U.S., we are continuously making changes to processes and restaurant operations with safety top of mind. For more information on all the steps we’ve taken over the last few months as the situation has evolved, and in accordance with expert health guidance, please read this message from David Tovar, Vice President of U.S. Communications & Government Relations.

(Updated April 8, 2020, 8am CT): Today, we provided an update on the COVID-19 impact to our operations and certain financial items. Following this release, our President and CEO, Chris Kempczinski shared a note with the McDonald’s system addressing our ongoing response to the coronavirus pandemic. For more, read Chris’ message.

(Updated April 3, 2020, 4pm CT): As the majority of America is staying home, we know there still are many heroes who are depending upon us for a meal. Read more about how McDonald’s restaurants are serving communities and steps we are taking with the well-being and safety of customers top of mind.

(Updated March 27, 2020, 3:30pm CT): McDonald’s plans to donate 400,000 KF94 masks to the State of Illinois emergency operation center for use by those who are helping to fight the COVID-19 pandemic from the front lines of the community, including police and first responders. As a global company, McDonald’s has access to a reserve of masks through our partners in China as they begin to recover from COVID-19. Although the need for protective gear is great throughout the U.S., our home state is nearing depletion of its supply, and we are proud to contribute.

We’ll be sharing more stories of our System rallying to support our communities in the coming days and weeks.

(Updated March 20, 2020, 3:30pm CT): McDonald’s approach to challenging situations is guided by our belief that we are all in this together. Our commitment is to be transparent and provide continuous updates so our customers and communities have a central point of information on our actions. Learn more about our response around the world.

(Updated March 17, 2020, 9am CT): McDonald’s has always been a home base for our communities. In partnership with our franchisees, we are implementing additional precautionary measures to safeguard the well-being of our customers, crew and communities. Click here for the full message from McDonald’s USA President Joe Erlinger.

(Updated March 16, 2020, 5:30pm CT): Ensuring the health and safety of our people and our communities is our highest priority as the United States quickly mobilizes to slow the spread of COVID-19. Our decisions are guided by expert local and national health authority guidance. Additionally, we are complying with all local and state restaurant restrictions, where applicable.

During this time, it’s important that we are available for all guests who rely on McDonald’s. To align with increasing regulations throughout the country, effective at the close of business today, McDonald’s USA company-owned restaurants will close seating areas, including the use of self-service beverage bars and kiosks, and shift our focus to serving customers through Drive-Thru, walk-in take-out and McDelivery. Click here for more.

(Updated March 16, 2020, 5am CT): McDonald’s CEO Chris Kempczinski shared a video message to the System outlining the five principles that guide McDonald’s ongoing response to COVID-19.


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Five Principles to Guide McDonald’s Ongoing Response to Coronavirus

McDonald’s CEO Chris Kempczinski shared a video message to the System outlining the five principles that guide McDonald’s ongoing response to COVID-19.

(Updated March 12, 2020): As the globe continues to navigate the outbreak of coronavirus (COVID-19), there is no higher priority than protecting the health and well-being of our people and our customers. Click here for a message from McDonald’s USA President Joe Erlinger on our commitment to cleanliness and doing right for our people.

March 6, 2020: In light of current world events, CEO Chris Kempczinski shares an update on our response to COVID-19 and an announcement on Worldwide Convention 2020.

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