6 Tips for Leadership Success, as Told By a Successful Leader
May 18, 2021
Jeanette Douglas wants you to succeed.
And that’s what makes her succeed.
Recognizing the smallest things done right always leads to bigger things - Jeanette Douglas
A McDonald’s employee since she was 18, Jeanette has spent the last 30 years understanding the company, and what motivates the remarkable people behind it.
Now a Director of Operations over 15 McDonald’s locations in North Carolina, her passion is her people. Last year, nearly half of the General Managers under her leadership were recognized at the company level for their excellence. Owner/Operator Bill Taylor said he’s lost count of how many of her employees have been promoted upwards through the McDonald’s system.
She values flexible schedules, giving her employees the opportunity to prioritize life’s other demands, such as parenthood and education. She also believes in the power of recognition and making work fun.
Jeanette oversees nearly 600 people in total, each of whom has been impacted by her selfless work ethic and desire to see others thrive.
What advice does Jeanette have for other professionals in leadership roles? Well, we’re glad you asked, because so did we.
Jeanette Douglas’s Tips for Leadership Success:
1. The key to earning trust is following through
Say what you’re going to do and then do it. Keep your promises, be committed to the team, and work side-by-side with them.
2. Keeping people motivated takes your own time and effort
Recognizing the smallest things done right always leads to bigger things. A simple and personal “thank you” goes a long way to make sure your employees feel appreciated.
3. Patience is paramount
Every employee learns at a different pace. We can’t let frustrations be reflected in our demeanor.
If you’re in the trenches with your people, they’ll work twice as hard for you. – Jeanette Douglas
4. Never judge
Good leaders shouldn’t jump to conclusions, no matter how much experience you have. Always approach each person and every situation with an open mind.
5. Do the work
Ask employees what they need from you to get the job done, and then do it. If you’re in the trenches with your people, they’ll work twice as hard for you.
6. Prioritize your mindset
Remain positive, remain focused, remain relentless!
Ready to take the next step in your leadership journey? Maybe that next step is with us: careers.mcdonalds.com.