Accessibility

Digital Accessibility

McDonald’s efforts to improve digital usability and accessibility are guided by recommendations set forth by the World Wide Web Consortium (W3C), which includes the Web Content Accessibility Guidelines (WCAG), among other recommendations, references, and resources. 

Our efforts are ongoing and are tested on a periodic basis using various forms of assistive technology. Our testers include individuals with disabilities who are native users of assistive technology.

If you are a user with a disability, or an individual assisting a user with a disability, and have difficulty accessing or navigating our digital channels, please contact us at accessibility@us.mcd.com. In your message, please provide the following: 

  • your contact information
  • the web address or other location where you experienced difficulty
  • a brief description of the problem you encountered, including the type of assistive technology you were using when you experienced difficulty.

The accessibility email address should only be used for digital accessibility-related issues facing users with disabilities or those who assist them. This email address is monitored by McDonald’s digital accessibility team who are not equipped to review or respond to inquiries unrelated to digital accessibility.

For all other feedback and inquiries, please visit McDonald’s Customer Service page. This ensures that our Customer Service Team will review and respond to your comments. 

Inclusive Ordering

McDonald’s is committed to an inclusive ordering experience and continues to optimize ordering for all customers. Customers can order via our mobile application, in restaurant at the Kiosk or counter, and the Drive Thru (customers with speech and hearing disabilities can drive up to the window for crew support).

McDonald’s-owned restaurants in the U.S. have a variety of inclusive ways to order delicious food:

  • Braille menus
  • Large print/picture menus
  • Magnification Mode on Kiosk
  • Reach Mode on Kiosk
  • Audio Navigation on Kiosk 

Note: we record video for service improvement, technology development and security purposes. Find more information in the recording notice FAQ.

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