November 15, 2021
The Next Step on McDonald’s Delivery Journey
McDonald’s is on a delivery journey – and we’re building on the extraordinary growth of our delivery business over the last five years.
In 2017, just 3,000 McDonald’s restaurants offered delivery. Now, delivery is available in more than 32,000 restaurants across 100 different countries. Delivery has become an integral part of our business around the globe, as well as a key part of our Accelerating the Arches growth strategy, and we’re confident our customers will love it for years to come.
To meet customer demand, we aim to work with partners who can make the delivery experience seamless for our customers and restaurants. Our partnerships with these providers are mutually beneficial – the massive size and scale of McDonald's provides partners with unique advantages, including an iconic brand, unmatched proximity to customers around the world, leading customer acquisition, demand throughout the day, operational excellence and world-class marketing expertise.
We’re grateful for our partners who help us make it possible for millions of customers around the world to get their favorite McDonald’s orders where and when they want them. The momentum has been impressive, and we’re excited to continue to innovate to make the delivery experience even better.
In that spirit, we’ve entered into new, long-term global strategic partnerships with two of our largest global delivery providers, DoorDash and Uber Eats. These partnerships will enable us to work together to meet the changing needs of our customers and the evolving delivery landscape.
Our work with DoorDash and Uber Eats will help us improve operations, unlock speed, value and accuracy, benefiting franchisees and most importantly – providing convenient, feel-good experiences no matter how our customers choose McDonald’s. We’ve come a long way, and it’s only the beginning.