President and Chief Executive Officer
As President and CEO of McDonald’s, Chris leads the millions of dedicated McFamily members who help create delicious, feel-good moments for everyone.
Chris is responsible for driving McDonald’s growth strategy, Accelerating the Arches, and ensuring that the Company’s values are embedded throughout the System as the filter through which all our business decisions are made, bringing its corporate purpose – to feed and foster community – to life.
Prior to becoming CEO, Chris served as President of McDonald’s USA, leading the business operations of approximately 14,000 McDonald’s restaurants throughout the United States.
Chris joined McDonald’s in 2015 as Executive Vice President, Strategy, Business Development and Innovation. In this role, he worked closely with our business leaders and franchisees to identify innovative new ideas and best practices to accelerate system growth.
Chris has more than 25 years of experience working in premier global consumer companies. He began his career in brand management at Procter & Gamble, and also held senior positions at PepsiCo, and most recently at Kraft Foods where he was EVP, Growth Initiatives and President, International.
In addition to serving on the McDonald’s Board of Directors, he is also a trustee of Ronald McDonald House Charities. Outside of McDonald’s, Chris serves on the Board of Directors for Procter & Gamble.
Chris is a proud alumnus of both Duke University and Harvard Business School. He lives in Chicago, IL, with his wife and two kids.
Senior Vice President, Chief Digital Customer Engagement Officer
With an eye toward delivering world-class customer experience and profitable growth, Lucy Brady oversees the Digital Customer Engagement team. This inter-disciplinary team is charged with creating industry-leading digitally-enabled customer experiences.
Brady has proven expertise delivering complex solutions to drive McDonald’s top- and bottom-line growth. She was previously Senior Vice President, Corporate Strategy and Business Development, overseeing strategy, planning and business development for McDonald’s. Brady was the driving force behind the rapid expansion of McDelivery, quickly growing the business from $1B to more than $4B in three years. She also led the acquisition of Dynamic Yield, which enables us to leverage machine learning and predictive algorithms to help personalize the customer experience.
Brady brings a wealth of experience advising some of the world’s largest consumer, retail and franchise businesses. She has spent more than 20 years driving consumer-centered growth strategies and spearheading initiatives to improve business performance.
Brady previously worked at Boston Consulting Group where she was a senior partner and an active member of the consumer and the marketing, sales and pricing practices. She was also a passionate people team leader, serving as recruiting lead in North America and a leader on the Diversity and Inclusion Council and Women@BCG teams.
Prior to BCG, Brady worked in brand management at General Mills and as an assistant portfolio manager at the real estate firm Trammell Crow Ventures.
Brady has an MBA from the Stanford Graduate School of Business, where she finished in the top ten percent of her class. She has an undergraduate degree in finance and economics, summa cum laude, from the Wharton School at the University of Pennsylvania.
Executive Vice President and Global Chief People Officer
As McDonald’s Executive Vice President and Global Chief People Officer, Heidi Capozzi oversees the company’s human resources operations around the world. In this role she leads Corporate Employee Relations, Diversity and Inclusion, Total Rewards and Talent Management among other areas.
Heidi began her career at McDonald’s in April 2020. She joined McDonald’s from The Boeing Company, where she served as Senior Vice President of Human Resources since 2016. At Boeing, Heidi led initiatives for 160,000 employees across a $76 billion global enterprise and oversaw the company’s leadership and learning, talent planning, employee and labor relations, total rewards, and diversity and inclusion initiatives. Under her guidance, Boeing reimagined their HR model and transformed talent development and mobility system wide.
Heidi also previously served as Boeing’s Vice President of Talent & Leadership, director of Human Resources for the Airplane Programs division of Boeing Commercial Airplanes, and director of Human Resources for the Surveillance and Engagement division of Boeing Military Aircraft.
Prior to her time at Boeing, Heidi led human resources, internal services and quality for Insitu—a start-up pioneer in the design, development, production and operation of unmanned aircraft systems. In addition to Insitu, which is now a wholly-owned subsidiary of Boeing, Heidi held leadership roles in human resources and communications at Northrop Grumman and TRW’s automotive and defense business.
Heidi is a member of the board of directors of the Chicago Botanic Garden, the Midtown Educational Foundation and the Human Resources Policy Association. She also is a member of the Rework America Task Force—a coalition of business, academic and policy leaders working to foster a 21st Century, skills-based labor market.
Heidi holds a bachelor's degree from Oberlin College in political science and East Asian studies and earned a master's degree in human resources and industrial relations from the University of Minnesota.
Executive Vice President and Global Chief Supply Chain Officer
Francesca DeBiase oversees McDonald’s Global Supply Chain and is responsible for developing and executing sustainable sourcing strategies across the company’s supply chain footprint. Francesca brings deep expertise in supply chain operations and sustainability, drawing on her extensive experience managing McDonald’s large scale of sourcing, logistics and sustainability initiatives.
In her current role, Francesca and her team ensure relationships with suppliers are based on transparency, inclusion and trust, which lead to strong business performance and a unique competitive advantage for the McDonald’s System. Her team leverages the scale of $50 billion spend in food, packaging, logistics, toys, technology, equipment and other services while driving safety, quality and sustainability leadership in the industry. They also work closely with McDonald’s Global Impact Team to implement actions that drive resilience and brand trust in service of the company’s purpose to feed and foster communities. McDonald’s supply chain is ranked in the Masters Category by Gartner, Inc., highlighting the accomplishments and capabilities of long-term supply chain leaders.
Since joining McDonald’s in 1991, Francesca has held numerous management roles in Supply Chain and Finance in the U.S. and internationally. As Chief Sustainability Officer, Francesca served as a champion for sustainability across the McDonald’s System, working with leaders to embed social and environmental goals into long-term plans to drive meaningful, industry-wide change. Francesca led the revitalization of McDonald’s sustainability vision under the platform of Scale for Good.
Francesca is a member of multiple professional organizations, within which she holds a variety of leadership positions. Her civic board memberships include The Chicago Council on Global Affairs (Audit Committee) and the Metropolitan Planning Council (Climate Change Project). In addition, reflecting Francesca’s strong advocacy for women’s empowerment, she is a board member for The Chicago Network and AWESOME – Achieving Women’s Excellence in Supply Chain Operations, Management and Education – (Membership Committee), as well as a member of The Belizean Grove.
She began her career with Ernst & Young and holds a Bachelor of Business Administration in economics from Loyola University Chicago.
Executive Vice President and Chief Global Impact Officer
Katie Beirne Fallon leads the Global Impact team focused on harnessing and directing the full strength of McDonald’s ongoing efforts to affect positive change around the world. In this role, Katie is responsible for Government Relations, Communications, Sustainability and McDonald’s corporate philanthropy and ESG strategy.
Katie brings a wealth of experience and leadership in helping people and companies take a values-based approach to driving purposeful change in the world.
Prior to joining McDonald’s, Katie served as EVP, Global Corporate Affairs for Hilton, where she was responsible for managing the company’s communications, government relations and corporate responsibility efforts. Under her leadership, Hilton led the hospitality industry with the launch of 2030 Travel With Purpose sustainability goals, securing Hilton the top spot for the travel and tourism sector on leading ESG indices.
Prior to her role at Hilton, Fallon served more than a decade in the highest levels of the U.S. government. Fallon was Senior Advisor and Director of Legislative Affairs for President Barack Obama, serving as the President’s chief liaison to Congress and playing a lead role in negotiating major bipartisan legislation. Fallon also served as Deputy Communications Director at the White House, where she devised and executed communications strategies for the President and his Cabinet.
Katie is a graduate from the University of Notre Dame and earned two master’s degrees in political science in the United Kingdom as a Marshall Scholar. She currently serves as a Director on the Annaly Capital Management Board, and Chair of its Corporate Responsibility Committee. She is also a Director on the International Youth Foundation Board and The Center for Employment Opportunities Board.
Chief Marketing Officer
As Global Chief Marketing Officer, Morgan Flatley leads the development and execution of bold marketing strategies to create stronger customer connections around the world. She is passionate about accelerating growth through marketing with creative, future-led, consumer and data driven insights. In this role, Morgan will lean into digital to continue elevating consumers’ love and trust for the McDonald’s brand around the world.
Since joining McDonald’s in 2017, Morgan has been the driving force behind some of the Brand’s most inspired marketing campaigns. In 2020, as U.S. Chief Marketing & Digital Customer Experience Officer, she led her team to unleash world-class creative and harness the power of social media with bold, forward-thinking ideas. This approach led to initiatives such as the “Fan Truths” strategy and the record-breaking “Famous Orders” collaborations, resulting in dozens of creative excellence awards.
Morgan was named to the Forbes World’s Most Influential CMOs list for two consecutive years, rising to #6 worldwide in 2021. She has also been recognized with Adweek’s most prestigious honor, Brand Genius, and she was named Advertising Woman of the Year by the Chicago Advertising Federation. Under Morgan’s leadership, McDonald’s was #2 on Ad Age’s 2020 Marketers of the Year List. McDonald’s was also recognized in Fast Company’s 2021 Brands That Matter and as one of the most relevant consumer brands.
Morgan developed her passion for global brands early in her career. Following three years at Saatchi & Saatchi, she joined PepsiCo and led marketing and innovation for Gatorade. As Chief Marketing Officer for the Global Nutrition portfolio, she oversaw brand positioning and innovation for Quaker, Tropicana, Gatorade and Naked.
Morgan earned her MBA from Harvard Business School and her bachelor’s degree from Dartmouth College. She is a Henry Crown Fellow of the Aspen Institute. She lives in Chicago with her husband and three children.
Executive Vice President, Global CIO
Daniel Henry manages the Global Technology portfolio and partnerships to drive business growth and transform the McDonald’s experience—for both customers and employees—around the world. As Executive Vice President, Global CIO, he oversees an organization responsible for the technologies supporting every area of the business, including business infrastructure and platforms, project and vendor management offices, information security, innovation through McD Tech Labs, and industry-leading restaurant and digital technologies that touch more than 64 million customers per day.
Daniel works alongside senior leadership and market leaders to bring McDonald's growth strategy to life. Through three technology-focused business accelerators—Digital, Delivery, and Experience of the Future—the global technology organization works to create meaningful value for the company, fundamentally reshape the customer experience, and fully realize technology’s potential in shaping the future of McDonald’s Corporation.
Prior to joining McDonald’s, Daniel held progressive technology leadership positions at American Airlines. There, he was responsible for all customer-facing technologies—ecommerce platform, loyalty platform, call center platform, airport solutions, mobile app, and kiosks—supporting operations for the world’s largest airline. His 20-year technology career spans large-scale product development and management, ecommerce, application development, architecture, infrastructure, and operations.
Daniel is a Member of the Board of Directors of Ronald McDonald House Charities® in Chicagoland & Northwest Indiana and Dynamic Yield. He graduated from Cameron University with a bachelor’s degree in finance.
Senior Vice President, Global Restaurant Development & Restaurant Solutions Group
Shaping the future of McDonald’s restaurants, Piotr leads the Restaurant Solutions Group.
Under his leadership, Piotr’s team is responsible for real estate strategy and analytics for restaurant development, and bringing new restaurant design solutions to the global McDonald's System. Additionally, he oversees operation standards and deployment of various initiatives across markets.
During the span of his 25+ year career at McDonald’s, Piotr has held several roles, most recently serving as Vice President of Global Restaurant Development.
Since beginning his career at McDonald’s Poland in 1992, Piotr’s leadership roles have included Regional Vice President – Central Europe (2014-2015), European Vice President – Development (2012-2013), and Managing Director in Poland (2005-2012). Prior to his role as Managing Director, he held the position of Operations Director for McDonald’s Central Europe (2004-2005).
Piotr graduated from The Silesian University of Technology with his Master’s degree in Nuclear Engineering. He also holds an MBA from the University of Calgary.
Vice President, Strategic Alignment and Chief of Staff, Office of the CEO
As Vice President, Strategic Alignment and Chief of Staff for the Office of the CEO, Mark works closely with McDonald’s senior leaders to drive the brand’s most significant strategies and accelerate growth across 39,000 restaurants in more than 100 countries.
Mark joined McDonald’s in 2012 and most recently held the role of Vice President, Corporate Strategy & Global Delivery. In this role, he was responsible for leading global strategic planning and was instrumental in the rapid scaling of McDelivery from a $1 billion business to more than $4 billion in 3 years.
Mark has also held roles in Global Insights, Global Menu Strategy, and US Strategy & Insights.
Prior to McDonald’s, Mark was a Principal and core member of the consumer practice at The Boston Consulting Group. He began his career in PR and marketing for Compaq Computer Corporation, first on the agency side and then in-house.
Mark graduated magna cum laude from The College of William & Mary with a bachelor’s degree in International Studies. He also holds an MBA with honors from The University of Chicago.
Executive Vice President and Chief Financial Officer
Kevin Ozan works to position McDonald’s for long-term, enduring success. He sets financial direction and develops strategies designed to drive sustained, profitable growth for the company and enhance value for shareholders. He oversees the appropriate allocation of resources throughout the company and, at the same time, effectively manages risk through strong controls and fiscal discipline.
In his role, Ozan runs McDonald’s accounting, internal audit, treasury, tax, global business services and investor relations functions. He has broad experience through a variety of financial roles across the global business, including senior-level positions in the company's finance, investor relations and accounting departments, with assignments in both the U.S. and Europe. Most recently, he served as Senior Vice President and Corporate Controller.
Prior to joining McDonald’s in 1997, he worked for 11 years in Ernst & Young’s audit and mergers and acquisitions practices.
Ozan serves on the Board of Directors of Ronald McDonald House Charities® of Chicagoland & Northwest Indiana.
He holds a Bachelor of Business Administration from the University of Michigan and a Master in Business Administration from the Kellogg School of Management at Northwestern University.
General Counsel and Corporate Secretary
As McDonald’s General Counsel and Corporate Secretary, Desiree Ralls-Morrison oversees the company’s global legal operations, responsible for supporting the company’s strategies, anticipating and managing risk, and advancing McDonald’s brand and values. She also advises both the Board of Directors and CEO.
Before joining McDonald’s, Desiree spent more than three years as General Counsel and Corporate Secretary at Boston Scientific Corporation, where she provided global legal leadership across all of its businesses, regions and functions. Desiree grew and strengthened a high-performing legal team, effectively aligning legal objectives to meet business objectives, and served as a trusted advisor to the leadership team and Board of Directors. Prior to Boston Scientific Corporation, Desiree served as General Counsel and Corporate Secretary at Boehringer Ingelheim USA, Inc., and General Counsel of the Consumer Group at Johnson & Johnson. She began her career in litigation roles at the law firms of Kelley Drye & Warren LLP and Shipman & Goodwin LLP.
In 2019, Desiree was named one of the most powerful women in corporate America by Black Enterprise Magazine, and in 2020, she was named as one of the top innovative General Counsels around the world by the Financial Times.
Desiree serves on the Board of Directors for DICK’S Sporting Goods, Inc. and as a Director for The Partnership, Inc., whose mission is to ensure the economic competitiveness of the Boston area by attracting, retaining and convening professionals of color. Desiree is also a Founding Member of The New Commonwealth Racial Equity and Social Justice Fund in Massachusetts.
She earned her juris doctor from Harvard Law School and her Bachelor of Arts in economics and political science from Wesleyan University.
Executive Vice President and Chief Customer Officer
As McDonald’s Executive Vice President and Chief Customer Officer, Manu Steijaert leads the Customer Experience team focused on transforming how customers engage with the McDonald’s Brand. In this role, Manu oversees the company’s Data Analytics, Digital Customer Engagement, Global Marketing and Global Restaurant Development and Restaurant Solutions teams, creating a more authentic and compelling experience at each physical and digital McDonald’s customer touchpoint.
Manu has been part of the McDonald’s System for more than 20 years, with extensive knowledge of the company’s global customer base and deep understanding of the needs of McDonald’s customers.
Most recently, Manu led McDonald’s International Operated Markets (IOM) Business Unit, where he drove a customer-led and growth-focused approach to supporting the country leadership teams in 12 markets.
From 2015 to 2019, Manu served as Managing Director in the Netherlands, during which the region generated significant growth in sales, guest counts, Operating Income and Owner Operator Cash Flow. Prior to this role, he was Vice President of Operations in France, overseeing the creation of the Experience of the Future program, which is currently deployed in all McDonald’s restaurants worldwide. Manu began his career at McDonald’s in 2001 as a Field Service Consultant in Belgium.
As the son of a former Belgian McDonald’s Owner Operator, Manu’s first restaurant experience dates back to 1987, when he worked as a crew member at his parents’ restaurants.
Manu studied art and design at the Royal Academy of Fine Arts in Antwerp, Belgium. He has participated in McDonald’s Hamburger University curriculum, as well as continuing education opportunities in data and technology.
Manu is fluent in Dutch, English, French and German.
President, McDonald's USA
Joe Erlinger is President of McDonald’s USA, where he is responsible for the business operations of more than 14,000 McDonald’s restaurants in the United States. Most recently, he served as President, International Operated Markets, with overall responsibility for McDonald’s wholly-owned markets outside the U.S.
Joe began his McDonald’s career in Strategy and New Business Development in 2002. From there, he moved on to roles of increasing scope and responsibilities that included regional and international leadership such as Vice President & General Manager of the Indianapolis Region and Managing Director, McDonald’s Korea. In 2015, he stepped into the Chief Financial Officer role for McDonald’s High Growth Markets.
From 2016 to 2018, Joe led the High Growth segment as President. He was responsible for 6,000 McDonald’s restaurants across China, Hong Kong, Italy, Netherlands, Poland, Russia, South Korea, Spain, and Switzerland. During his tenure, the China and Hong Kong markets were converted to developmental licenses in the largest re-franchising transaction completed in McDonald’s history.
As a member of McDonald’s senior leadership team, Ian has oversight for all international markets. His organization is comprised of the International Operated Markets (IOM) – all wholly-owned markets outside of the U.S. – and International Developmental Licensed (IDL) markets – the more than 80 markets in which McDonald’s has licensed its franchising rights to strategic partners.
Ian has spent the last 25 years at McDonald’s leading markets and functions globally. Previously, he was President, International Developmental Licensed Markets. In this role, he was responsible for 46 developmental licensees (DLs) across more than 80 markets around the world, including Brazil, China, India and Philippines that continue to represent the majority of McDonald’s new restaurant growth globally.
Ian served as Vice President and Chief Financial Officer for Asia-Pacific, Middle East and Africa, which consisted of more than 10,000 McDonald’s restaurants in 39 countries. He was previously the Regional Vice President of Europe’s East Division. Ian also spent time as Managing Director of McDonald’s Ukraine, where he grew guest counts to the highest level per restaurant in the system while driving significant improvements in profitability. Earlier in his career, Ian held roles of increasing responsibility with McDonald’s Russia, beginning as Accounting Director before becoming Controller and finally Vice President and Chief Financial Officer.
Ian is a certified Chartered Professional Accountant and graduated with an Honors Bachelor of Arts degree from the University of Waterloo in Canada.
Chief Marketing Office and Corporate Vice President, International Operated Markets
As Chief Marketing Officer and Corporate Vice President of International Operated Markets, John Alves leads the development and execution of marketing strategies for McDonald’s six largest markets outside of the U.S. (China, UK, France, Germany, Canada and Australia). Under John’s leadership, the marketing function is responsible for building equity in the brand, driving stronger connections with customers and elevating the company’s brand value and reputation.
In his previous role, John was Managing Director of McDonald's Spain for two years, delivering a period of exceptional results. During his tenure, he oversaw the rapid deployment of McDelivery nationwide, as well as launching high-potential platforms – including McCafé – and a highly innovative program of restaurant development in market.
John began his career with McDonald’s in 2003 as Marketing Manager for Portugal. He held progressive leadership roles, including Marketing Director for the Southern Europe region and Vice-President of Food, Strategy & Insight for McDonald’s Europe, overseeing Food Strategy & Development, as well as guiding business and brand knowledge across the European markets. In July 2015, he was appointed Chief Marketing Officer for the High Growth Markets Segment, comprising nine markets across Asia and Europe.
Before joining McDonald's, John spent six years as a Financial Analyst and Brand Management Specialist in P&G Portugal and Switzerland, where he held various positions and was responsible for managing high-impact projects throughout Europe.
Senior Vice President, Chief People Officer, International Markets
As Chief People Office, International Markets, Len Jillard oversees human resource operations in International Operated Markets – all wholly-owned markets outside of the U.S. – and International Developmental Licensed (IDL) markets – where McDonald’s has licensed its franchising rights to strategic partners. In his current role, Len is responsible for Talent Management and the development of Business and People Strategies among other areas.
Having started his career with McDonald’s in 1972, working part-time as a restaurant employee while still in high school, Len later served in numerous restaurant and operational roles before eventually assuming the position of Senior VP and CPO in Canada in 2004, where he oversaw the strategic development of McDonald’s People Policies and Strategies for nearly a decade. Prior to that, he served as Regional Vice President for Western Canada where he was responsible for over $1 billion revenue across 500 restaurants and 140 franchisees.
Now based in London, UK, Len’s career with McDonald’s has spanned multiple global markets including Singapore, where he spent three years operating as Corporate VP & CPO APMEA and Corporate VP & Chief People Officer High Growth & Asia/MEA Foundational Segments. Len relocated to London in 2018 and assumed the role of Corporate VP & Chief People Officer International Lead and High Growth Business Segments.
Early in his fifty-year tenure with McDonald’s, Len was recognized with the company’s President Award, a global honour that celebrates the top 1% of McDonald’s people, annually.
He holds a bachelor's degree from University Western Ontario.
Corporate Senior Vice President, International Operated Markets
Paul Pomroy was appointed Corporate Senior Vice President, International Operated Markets in November 2021, and oversees 12 markets, including Russia, Italy and Spain, encompassing more than 3,500 restaurants.
Paul has been a key member of the McDonald’s team for 25 years and in that time has held a variety of leadership roles, always maintaining strong relationships with Franchisees and suppliers. His progression through the company has included responsibilities as Regional Financial Controller, Head of Business Strategy and Head of Commercial Finance. He was appointed Vice President Finance of the UK business 2008. In 2012, Paul was promoted to the position of Senior Vice President, Chief Financial Officer, with additional responsibility for the company’s Development and Supply Chain functions.
In his most recent position, CEO of McDonald’s UK & Ireland, Paul led the business through a period of strong and sustainable growth, delivering successful customer-led plans including the launch of McDelivery and the evolution of the at home service.
Passionate about people, Paul has overseen moves on both pay and contracts for restaurant teams, and actively championed a focus on Diversity, Equity and Inclusion, striving to create a truly inclusive culture throughout the business. Under his stewardship, the UK and Ireland business achieved gender balance at every level, including the Executive leadership team, and was nationally recognised McDonald’s as the Top Employer for working mums, as well as being awarded the Best Employer for Mental Health.
Paul’s life outside of work is centred around his family, spending as much time as possible with his two young boys. As a working dad, Paul has consistently led conversations within the business and industry on the challenges of balancing a demanding work life with being a good husband, father, and friend. In both his work and personal life, Paul strongly believes in living by a lesson passed on from his Mum: Treat others the way you want to be treated yourself.
Senior Vice President, IDL Markets
As Senior Vice President IDL Markets, Jo is responsible for the more than 80 markets in which McDonald’s has licensed its franchising rights to strategic partners. His team works hand in hand with these 48 developmental licensees (DL) whose collective footprint includes 11,265 restaurants around the world.
Jo has been part of the McDonald's System for almost 30 years, resulting in a deep knowledge of the McDonald's business and a true passion for understanding customers' needs. He is a strong advocate of the power of the McDonald’s ‘three-legged stool’ and what can be achieved through collaboration between DL partners, suppliers, and corporate teams.
Before stepping into his current role, Jo led the IDL European Business Unit from 2015 until 2018. While overseeing these 29 European markets and their more than 1,750 restaurants, Jo established a new structure and team for the European organization, resulting in consistently strong sales results. During his tenure, he was instrumental in converting the four Nordic countries (Denmark, Finland, Norway and Sweden) and Hungary into developmental licensee organizations.
Jo started his McDonald's career as an intern in finance in Belgium in 1992. From here, he moved to roles of increasing scope and responsibility, before assuming the role of Managing Director for the Belgium market in 2001, and Managing Director for the Netherlands in 2005. Throughout his McDonald’s career, he has achieved exceptional results by resetting the fundamentals of the business, focusing on operational excellence and ensuring strong collaboration and engagement with franchisees and DL partners.
Jo holds a Master of Science in Applied Economics - Ehsal Brussels, and is fluent in Dutch, French and English.
Senior Vice President, Chief Learning and Development Officer
Bethany Tate Cornell joined McDonald’s in November 2020 as Sr. Vice President - Chief Learning and Development Officer, leading the talent development strategy for McDonald’s internal global workforce and corporate owned restaurants. She leads key initiatives, including digital learning, that accelerate and elevate learner experiences throughout 14,000 US restaurants and restaurants located in 120 countries globally. Bethany leads Hamburger University across 8 global locations, providing experiential and virtual learning to upskill restaurant management and crew members.
Prior to McDonald’s, Bethany spent 30 years leading talent development and learning innovations at six companies, including Boeing, GE, Gap, Ethan Allen, IBM and The Interlock Group.
Most recently at Boeing, Bethany was Vice President of Leadership, Learning and Organizational Capability (LLOC), where she was responsible for implementing the enterprise learning, culture transformation and workforce development strategies in support of Boeing’s business imperatives for 150K employees in 65 countries. Bethany served as on-site executive with oversight and accountability for the Boeing Leadership Center (BLC) and campus. While at Boeing, Bethany led global expansion of Boeing Learning portfolio including two global learning campuses (UK, Singapore), increased local offerings and reach 3x, launched Boeing Learning Ambassador network of 100+ non-HR leaders in all non-US regions. She drove the democratization of learning building the Boeing Digital Campus providing digitally accessible learning and micro certifications through partnership with Degreed.com reaching 51K active global users.
She serves on the Chief Learning and Talent Officer Board of The Institute for Corporate Productivity (i4cp), focusing on global issues for learning and talent. She is also a member of the Rework America Business Network (RABN) focused on reskilling and upskilling our national workforce.
Bethany is a graduate of Indiana University of Pennsylvania (IUP) and Ithaca College, where she earned a Bachelor of Science degree in education and communications media and a Master of Science in corporate communications and instructional design. Cornell serves as an alumni board member and student mentor for Ithaca College Park School of Communications.
Vice President, Chief Technology Officer
Tom Gergets is the Chief Technology Officer at McDonald’s Corporation - the number one food service retailer in the world with more than 36,000 locations in more than 120 countries.
He has over 35 years of experience working in technology holding various global leadership roles in various areas including technology infrastructure, collaboration, office automation, customer service, and general consulting– all customer focused business-enabling technologies.
Tom’s involvement with McDonald’s began in 1984 when he participated in a consulting engagement resulting in establishing a McDonald’s focused practice delivering network and computing expertise. He formally joined McDonald’s in 2000 to lead Global Network Architecture with focus on the development of global and restaurants infrastructure technology standards. Throughout his tenure with McDonald’s, Tom has held roles within both the global IT and US IT organizations to deliver core restaurant and consumer services such as the US wide rollout of customer Wi-Fi.
In his current role as CTO, Tom is responsible for the vision, strategy, development and delivery of McDonald's core technology services throughout the global enterprise. These services are key to enabling and driving rapid business outcomes across multiple business units.
Core services encompass disciplines such as; architecture, governance, program management, enterprise tools, cloud computing, DevOps, hosting, storage, network, telecommunications, collaboration, mobile services, end user computing, and service desk capabilities.
Tom maintains a unique perspective on the intersection of technology and business, focusing on the value that can be realized through a customer-first focus and speed to market.
Senior Vice President, Chief Communications Officer
As Chief Communications Officer at McDonald’s, Michael Gonda is responsible for driving integrated communications strategies that focus on protecting and advancing the reputation of the company globally.
Gonda leads a team across corporate communications, media relations, crisis communications, reputation campaigns and performance and intelligence. Ensuring a consistent brand voice is core to his role, working to advance McDonald’s business strategy, communicate the company’s purpose and drive greater trust amongst stakeholders.
Throughout his tenure, Gonda has built and strengthened leadership platforms for the McDonald’s executive team. Through signature campaigns, he’s helped advance executive-sponsored programming in the areas that matter most to McDonald’s stakeholders, bringing to life the company’s values and commitment to communities.
Prior to joining McDonald’s, Gonda served as Senior Vice President of Corporate Affairs at Chobani, a leading natural food company, where he served as a member of its executive leadership team responsible for strategic communications initiatives, public affairs, government relations, sustainability and the company’s philanthropic efforts.
He previously served as Vice President of Weber Shandwick, a leading global public relations firm, where he supported some of the world’s largest brands with issues management and corporate communications.
Michael began his career as a reporter. He earned a bachelor’s degree with honors from Brown University and lives in Chicago, IL, with his wife, son and daughter.
Senior Vice President, Chief Accounting Officer
Catherine is McDonald’s Chief Accounting Officer since October 2016. In this role she is accountable for all external reporting and SEC compliance, accounting technical guidance and accounting policies.
Prior to this role she was Sr. Director, U.S. McOpCo Controller from April of 2014 to September of 2016. As a member of the McOpCo Business Unit Leadership Team she was responsible for financial management, portfolio optimization, operational financial consulting and safety risk management.
Catherine has also held roles as Sr. Director Global Planning and Analysis, Director Financial Management and Development for US McOpCo, Director of Financial Reporting and Director Corporate Analysis and Support.
Catherine’s background also includes time in the U.S. Controller Group supporting key business initiatives and five years in the Corporate Controller Group in both external reporting and Europe management reporting roles where she was a 2001 McDonald’s President’s Award winner. Catherine also spent two years in Internal Audit working on international market audits.
Prior to joining McDonald’s in 1996, she worked at Ernst & Young for 3 years in their audit practice. Catherine is a CPA, has her undergraduate degree in accounting from The University of Illinois, and her MBA with a Finance concentration from DePaul University.
Catherine lives in Illinois with her husband Brian Giffin and their four children.
Vice President, Chief Talent Officer
Shammara was appointed Vice President and Chief Talent Officer, McDonald’s Corporation, in June 2020. As Chief Talent Officer, Shammara is responsible for Talent Attraction, Performance Management, Leadership Development and Organizational Effectiveness. She joined McDonald’s in 2017 and most recently served as Senior Director, Corporate Human Resources.
Shammara is an accomplished human resources professional who draws on her varied experience and passion for talent and diversity to create high-impact people strategies. In her role as Senior Director, Corporate HR, Shammara led McDonald’s corporate people initiatives for the global functions, providing leaders with support and advice for cultivating high-performing, agile teams.
Under Shammara’ s leadership, the role of the HR Business Partner team has evolved to move away from a service model approach towards becoming more embedded in the overarching business strategy. Over the last few years, the team has ensured the successful implementation of critical business initiatives by partnering with leaders to put the right talent in place. Additionally, Shammara helped to shape the successful relocation of McDonald’s headquarters, establishing a world-class culture at MHQ.
Prior to joining McDonald’s, Shammara had a broad career with more than 12 years in human resources positions within the retail industry, including roles at PetSmart and Walmart. Throughout her career, she has built strong HR leadership experience in corporate and field HR, distribution, talent and diversity.
Shammara holds a dual degree in Psychology and Sports, Health, Leisure & Physical Studies from the University of Iowa. She also holds a master’s degree in Human Resources and Employee Relations from Penn State University. Shammara is committed to lifelong learning and development and represented McDonald’s in the 2018 cohort of the Leading Women Executives program.
Vice President, Chief Compliance Officer
Amy joined McDonald’s Corporation in 2011 where she leads McDonald’s compliance strategy globally and is responsible for administering McDonald’s compliance program, including anti-corruption initiatives, stakeholder engagement, due diligence and compliance investigations. Amy’s remit also includes enterprise risk management and safety governance.
Amy has eighteen years combined experience in compliance and safety, having previously launched compliance programs at the City of Chicago and DePaul University and served as the Chief Safety and Security Officer for the Chicago Transit Authority.
Amy’s educational background includes a BA in Government and International Studies from the University of Notre Dame, a law degree from The John Marshall Law School, and an Executive MBA from Northwestern University’s Kellogg School. In addition, Amy is licensed to practice law in Illinois.
Vice President, Global Chief Diversity, Equity, & Inclusion Officer
As McDonald’s Vice President, Global Chief Diversity, Equity, and Inclusion Officer, Reginald J. Miller oversees the company’s global I&D strategy with a focus on transformational change around the world.
Reggie began his career at McDonald’s in November 2020. He joined McDonald’s from VF Corporation, where he served as Vice President, Global Inclusion and Diversity, building the company’s first I&D strategy and turning it into an award-winning program.
Reggie has worked in a variety of disciplines including supply chain, merchandising, international project management and multiple specialties within human resources. Prior to joining VF, he was the Director, Diversity Strategy and Support, responsible for the D&I strategy, reporting, and consultation for all Walmart stores in the U.S. and was a recruiter and D&I leader at Tyson Foods. He also was an instructor and faculty administrator for the University of Phoenix for several years.
A US Army Veteran, he served as a Supply Sergeant with deployments to Afghanistan and Uzbekistan. In addition, he holds a Bachelor of Science degree in Education - HR Development and a Master of Science in Education - Workforce Development from the University of Arkansas. He also received an MBA from Webster University.
Reggie serves on the Executive Advisory Committee for the College of Business and Economics at North Carolina A&T State University; and serves as the Co-President for the Board of Directors for Camber Outdoors. He is also on the Board of Directors for Paradigm for Parity; and on the Advisory Council for Diversity MBA. The National Diversity Council named Reggie to the Top 50 Chief Diversity Officer list in 2020, and to the Top 100 Chief Diversity Officer list in 2021.
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