President and Chief Executive Officer
As President and CEO of McDonald’s, Chris leads the millions of dedicated McFamily members who help create delicious, feel-good moments for everyone.
Chris is responsible for driving McDonald’s growth strategy and ensuring that the Company’s values are embedded throughout the System as the filter through which all our business decisions are made, bringing its corporate purpose – to feed and foster community – to life.
Prior to becoming CEO, Chris served as President of McDonald’s USA, leading the business operations of approximately 14,000 McDonald’s restaurants throughout the United States.
Chris joined McDonald’s in 2015 as Executive Vice President, Strategy, Business Development and Innovation. In this role, he worked closely with our business leaders and franchisees to identify innovative new ideas and best practices to accelerate system growth.
Chris has more than 25 years of experience working in premier global consumer companies. He began his career in brand management at Procter & Gamble, and also held senior positions at PepsiCo, and most recently at Kraft Foods where he was EVP, Growth Initiatives and President, International.
In addition to serving on the McDonald’s Board of Directors, he is also a trustee of Ronald McDonald House Charities.
Chris is a proud alumnus of both Duke University and Harvard Business School. He lives in Chicago, IL, with his wife and two kids.
Senior Vice President, Chief Digital Customer Engagement Officer
With an eye toward delivering world-class customer experience and profitable growth, Lucy Brady oversees the Digital Customer Engagement team. This inter-disciplinary team is charged with creating industry-leading digitally-enabled customer experiences.
Brady has proven expertise delivering complex solutions to drive McDonald’s top- and bottom-line growth. She was previously Senior Vice President, Corporate Strategy and Business Development, overseeing strategy, planning and business development for McDonald’s. Brady was the driving force behind the rapid expansion of McDelivery, quickly growing the business from $1B to more than $4B in three years. She also led the acquisition of Dynamic Yield, which enables us to leverage machine learning and predictive algorithms to help personalize the customer experience.
Brady brings a wealth of experience advising some of the world’s largest consumer, retail and franchise businesses. She has spent more than 20 years driving consumer-centered growth strategies and spearheading initiatives to improve business performance.
Brady previously worked at Boston Consulting Group where she was a senior partner and an active member of the consumer and the marketing, sales and pricing practices. She was also a passionate people team leader, serving as recruiting lead in North America and a leader on the Diversity and Inclusion Council and Women@BCG teams.
Prior to BCG, Brady worked in brand management at General Mills and as an assistant portfolio manager at the real estate firm Trammell Crow Ventures.
Brady has an MBA from the Stanford Graduate School of Business, where she finished in the top ten percent of her class. She has an undergraduate degree in finance and economics, summa cum laude, from the Wharton School at the University of Pennsylvania.
Executive Vice President and Global Chief People Officer
As McDonald’s Executive Vice President and Global Chief People Officer, Heidi Capozzi oversees the company’s human resources operations around the world. In this role she will lead Corporate Employee Relations, Diversity and Inclusion, Total Rewards and Talent Management among other areas.
Heidi began her career at McDonald’s in April 2020. She joined McDonald’s from The Boeing Company, where she’d served as Senior Vice President of Human Resources since 2016. At Boeing, Heidi led initiatives for 160,000 employees across a $76 billion global enterprise and oversaw the company’s leadership and learning, talent planning, employee and labor relations, total rewards, and diversity and inclusion initiatives. Under her guidance, Boeing reimagined their HR model and transformed talent development and mobility system wide.
Heidi also previously served as Boeing’s Vice President of Talent & Leadership, director of Human Resources for the Airplane Programs division of Boeing Commercial Airplanes, and director of Human Resources for the Surveillance and Engagement division of Boeing Military Aircraft.
Prior to her time at Boeing, Heidi led human resources, internal services and quality for Insitu—a start-up pioneer in the design, development, production and operation of unmanned aircraft systems. In addition to Insitu, which is now a wholly-owned subsidiary of Boeing, Heidi held leadership roles in human resources and communications at Northrop Grumman and TRW’s automotive and defense business.
Heidi is a member of the board of directors of the Chicago Botanic Garden, the Midtown Educational Foundation and the Human Resources Policy Association. She also is a member of the Rework America Task Force—a coalition of business, academic and policy leaders working to foster a 21st Century, skills-based labor market.
Heidi holds a bachelor's degree from Oberlin College in political science and East Asian studies and earned a master's degree in human resources and industrial relations from the University of Minnesota.
Executive Vice President and Global Chief Supply Chain Officer
Francesca DeBiase oversees McDonald’s Global Supply Chain and is responsible for developing and executing sustainable sourcing strategies across the company’s supply chain footprint. Francesca brings deep expertise in supply chain operations and sustainability, drawing on her extensive experience managing McDonald’s large scale of sourcing, logistics and sustainability initiatives.
In her current role, Francesca and her team ensure relationships with suppliers are based on transparency, inclusion and trust, which lead to strong business performance and a unique competitive advantage for the McDonald’s System. Her team leverages the scale of $50 billion spend in food, packaging, logistics, toys, technology, equipment and other services while driving safety, quality and sustainability leadership in the industry. They also work closely with McDonald’s Global Impact Team to implement actions that drive resilience and brand trust in service of the company’s purpose to feed and foster communities. McDonald’s supply chain is ranked in the Masters Category by Gartner, Inc., highlighting the accomplishments and capabilities of long-term supply chain leaders.
Since joining McDonald’s in 1991, Francesca has held numerous management roles in Supply Chain and Finance in the U.S. and internationally. As Chief Sustainability Officer, Francesca served as a champion for sustainability across the McDonald’s System, working with leaders to embed social and environmental goals into long-term plans to drive meaningful, industry-wide change. Francesca led the revitalization of McDonald’s sustainability vision under the platform of Scale for Good.
Francesca is a member of multiple professional organizations, within which she holds a variety of leadership positions. Her civic board memberships include The Chicago Council on Global Affairs (Audit Committee) and the Metropolitan Planning Council (Climate Change Project). In addition, reflecting Francesca’s strong advocacy for women’s empowerment, she is a board member for The Chicago Network and AWESOME – Achieving Women’s Excellence in Supply Chain Operations, Management and Education – (Membership Committee), as well as a member of The Belizean Grove.
She began her career with Ernst & Young and holds a Bachelor of Business Administration in economics from Loyola University Chicago.
Executive Vice President and Chief Global Impact Officer
Katie Beirne Fallon leads the Global Impact team focused on harnessing and directing the full strength of McDonald’s ongoing efforts to affect positive change around the world. In this role, Katie is responsible for Government Relations, Communications, Sustainability and McDonald’s corporate philanthropy and ESG strategy.
Katie brings a wealth of experience and leadership in helping people and companies take a values-based approach to driving purposeful change in the world.
Prior to joining McDonald’s, Katie served as EVP, Global Corporate Affairs for Hilton, where she was responsible for managing the company’s communications, government relations and corporate responsibility efforts. Under her leadership, Hilton led the hospitality industry with the launch of 2030 Travel With Purpose sustainability goals, securing Hilton the top spot for the travel and tourism sector on leading ESG indices.
Prior to her role at Hilton, Fallon served more than a decade in the highest levels of the U.S. government. Fallon was Senior Advisor and Director of Legislative Affairs for President Barack Obama, serving as the President’s chief liaison to Congress and playing a lead role in negotiating major bipartisan legislation. Fallon also served as Deputy Communications Director at the White House, where she devised and executed communications strategies for the President and his Cabinet.
Katie is a graduate from the University of Notre Dame and earned two master’s degrees in political science in the United Kingdom as a Marshall Scholar. She currently serves as a Director on the Annaly Capital Management Board, and Chair of its Corporate Responsibility Committee. She is also a Director on the International Youth Foundation Board and The Center for Employment Opportunities Board.
Executive Vice President, Global CIO
Daniel Henry manages the Global Technology portfolio and partnerships to drive business growth and transform the McDonald’s experience—for both customers and employees—around the world. As Executive Vice President, Global CIO, he oversees an organization responsible for the technologies supporting every area of the business, including business infrastructure and platforms, project and vendor management offices, information security, innovation through McD Tech Labs, and industry-leading restaurant and digital technologies that touch more than 64 million customers per day.
Daniel works alongside senior leadership and market leaders to bring McDonald's growth strategy to life. Through three technology-focused business accelerators—Digital, Delivery, and Experience of the Future—the global technology organization works to create meaningful value for the company, fundamentally reshape the customer experience, and fully realize technology’s potential in shaping the future of McDonald’s Corporation.
Prior to joining McDonald’s, Daniel held progressive technology leadership positions at American Airlines. There, he was responsible for all customer-facing technologies—ecommerce platform, loyalty platform, call center platform, airport solutions, mobile app, and kiosks—supporting operations for the world’s largest airline. His 20-year technology career spans large-scale product development and management, ecommerce, application development, architecture, infrastructure, and operations.
Daniel is a Member of the Board of Directors of Ronald McDonald House Charities® in Chicagoland & Northwest Indiana and Dynamic Yield. He graduated from Cameron University with a bachelor’s degree in finance.
Senior Vice President, Global Restaurant Development & Restaurant Solutions Group
Shaping the future of McDonald’s restaurants, Piotr leads the Restaurant Solutions Group.
Under his leadership, Piotr’s team is responsible for real estate strategy and analytics for restaurant development, and bringing new restaurant design solutions to the global McDonald's System. Additionally, he oversees operation standards and deployment of various initiatives across markets.
During the span of his 25+ year career at McDonald’s, Piotr has held several roles, most recently serving as Vice President of Global Restaurant Development.
Since beginning his career at McDonald’s Poland in 1992, Piotr’s leadership roles have included Regional Vice President – Central Europe (2014-2015), European Vice President – Development (2012-2013), and Managing Director in Poland (2005-2012). Prior to his role as Managing Director, he held the position of Operations Director for McDonald’s Central Europe (2004-2005).
Piotr graduated from The Silesian University of Technology with his Master’s degree in Nuclear Engineering. He also holds an MBA from the University of Calgary.
Senior Vice President and Global Chief Marketing Officer
As Senior Vice President & Global Chief Marketing Officer, Alistair Macrow leads the development and execution of bold marketing strategies to drive sustainable business growth for McDonald’s. The global marketing organization—with responsibility for marketing, brand, and menu programs worldwide—works to continually elevate the company’s brand value and reputation among its more than 64 million daily customers.
Alistair ascended to the Global CMO role following executive leadership roles in the UK and Northern Europe markets, which saw more than a decade of unprecedented growth. During this time, he was recognized with some of the industry’s highest accolades, including the Marketing Society’s Marketing Leader of the Year and IPA Effectiveness Award, and he provided the leadership that led McDonald’s to receive one of the first Cannes Lions for Creative Effectiveness. Alistair credits his success to his commitment to developing the world’s strongest marketing team and building the next generation of leaders.
Prior to joining McDonald’s in 2007, Alistair held progressive leadership roles with Blockbuster. As Managing Director, he launched the Blockbuster Online business in the UK, which rapidly grew to the #1 market position. Early experience includes retail marketing and store management positions with Marks and Spencer and Debenhams.
Alistair earned a BA (Hons) in Business Studies with a Marketing focus from De Montfort University and a Market Research Society (MRS) Diploma.
He lives in the Essex countryside with his wife and daughter.
Vice President, Strategic Alignment and Chief of Staff, Office of the CEO
As Vice President, Strategic Alignment and Chief of Staff for the Office of the CEO, Mark works closely with McDonald’s senior leaders to drive the brand’s most significant strategies and accelerate growth across 39,000 restaurants in more than 100 countries.
Mark joined McDonald’s in 2012 and most recently held the role of Vice President, Corporate Strategy & Global Delivery. In this role, he was responsible for leading global strategic planning and was instrumental in the rapid scaling of McDelivery from a $1 billion business to more than $4 billion in 3 years.
Mark has also held roles in Global Insights, Global Menu Strategy, and US Strategy & Insights.
Prior to McDonald’s, Mark was a Principal and core member of the consumer practice at The Boston Consulting Group. He began his career in PR and marketing for Compaq Computer Corporation, first on the agency side and then in-house.
Mark graduated magna cum laude from The College of William & Mary with a bachelor’s degree in International Studies. He also holds an MBA with honors from The University of Chicago.
Executive Vice President and Chief Financial Officer
Kevin Ozan works to position McDonald’s for long-term, enduring success. He sets financial direction and develops strategies designed to drive sustained, profitable growth for the company and enhance value for shareholders. He oversees the appropriate allocation of resources throughout the company and, at the same time, effectively manages risk through strong controls and fiscal discipline.
In his role, Ozan runs McDonald’s accounting, internal audit, treasury, tax, global business services and investor relations functions. He has broad experience through a variety of financial roles across the global business, including senior-level positions in the company's finance, investor relations and accounting departments, with assignments in both the U.S. and Europe. Most recently, he served as Senior Vice President and Corporate Controller.
Prior to joining McDonald’s in 1997, he worked for 11 years in Ernst & Young’s audit and mergers and acquisitions practices.
Ozan serves on the Board of Directors of Ronald McDonald House Charities® of Chicagoland & Northwest Indiana.
He holds a Bachelor of Business Administration from the University of Michigan and a Master in Business Administration from the Kellogg School of Management at Northwestern University.
General Counsel and Corporate Secretary
As McDonald’s General Counsel and Corporate Secretary, Desiree Ralls-Morrison oversees the company’s global legal operations, responsible for supporting the company’s strategies, anticipating and managing risk, and advancing McDonald’s brand and values. She also advises both the Board of Directors and CEO.
Before joining McDonald’s, Desiree spent more than three years as General Counsel and Corporate Secretary at Boston Scientific Corporation, where she provided global legal leadership across all of its businesses, regions and functions. Desiree grew and strengthened a high-performing legal team, effectively aligning legal objectives to meet business objectives, and served as a trusted advisor to the leadership team and Board of Directors. Prior to Boston Scientific Corporation, Desiree served as General Counsel and Corporate Secretary at Boehringer Ingelheim USA, Inc., and General Counsel of the Consumer Group at Johnson & Johnson. She began her career in litigation roles at the law firms of Kelley Drye & Warren LLP and Shipman & Goodwin LLP.
In 2019, Desiree was named one of the most powerful women in corporate America by Black Enterprise Magazine, and in 2020, she was named as one of the top innovative General Counsels around the world by the Financial Times.
Desiree serves on the Board of Directors for DICK’S Sporting Goods, Inc. and as a Director for The Partnership, Inc., whose mission is to ensure the economic competitiveness of the Boston area by attracting, retaining and convening professionals of color. Desiree is also a Founding Member of The New Commonwealth Racial Equity and Social Justice Fund in Massachusetts.
She earned her juris doctor from Harvard Law School and her Bachelor of Arts in economics and political science from Wesleyan University.
Executive Vice President and Chief Customer Officer
As McDonald’s Executive Vice President and Chief Customer Officer, Manu Steijaert leads the Customer Experience team focused on transforming how customers engage with the McDonald’s Brand. In this role, Manu oversees the company’s Data Analytics, Digital Customer Engagement, Global Marketing and Global Restaurant Development and Restaurant Solutions teams, creating a more authentic and compelling experience at each physical and digital McDonald’s customer touchpoint.
Manu has been part of the McDonald’s System for more than 20 years, with extensive knowledge of the company’s global customer base and deep understanding of the needs of McDonald’s customers.
Most recently, Manu led McDonald’s International Operated Markets (IOM) Business Unit, where he drove a customer-led and growth-focused approach to supporting the country leadership teams in 12 markets.
From 2015 to 2019, Manu served as Managing Director in the Netherlands, during which the region generated significant growth in sales, guest counts, Operating Income and Owner Operator Cash Flow. Prior to this role, he was Vice President of Operations in France, overseeing the creation of the Experience of the Future program, which is currently deployed in all McDonald’s restaurants worldwide. Manu began his career at McDonald’s in 2001 as a Field Service Consultant in Belgium.
As the son of a former Belgian McDonald’s Owner Operator, Manu’s first restaurant experience dates back to 1987, when he worked as a crew member at his parents’ restaurants.
Manu studied art and design at the Royal Academy of Fine Arts in Antwerp, Belgium. He has participated in McDonald’s Hamburger University curriculum, as well as continuing education opportunities in data and technology.
Manu is fluent in Dutch, English, French and German.
President, McDonald's USA
Joe Erlinger is President of McDonald’s USA, where he is responsible for the business operations of more than 14,000 McDonald’s restaurants in the United States. Most recently, he served as President, International Operated Markets, with overall responsibility for McDonald’s wholly-owned markets outside the U.S.
Joe began his McDonald’s career in Strategy and New Business Development in 2002. From there, he moved on to roles of increasing scope and responsibilities that included regional and international leadership such as Vice President & General Manager of the Indianapolis Region and Managing Director, McDonald’s Korea. In 2015, he stepped into the Chief Financial Officer role for McDonald’s High Growth Markets.
From 2016 to 2018, Joe led the High Growth segment as President. He was responsible for 6,000 McDonald’s restaurants across China, Hong Kong, Italy, Netherlands, Poland, Russia, South Korea, Spain, and Switzerland. During his tenure, the China and Hong Kong markets were converted to developmental licenses in the largest re-franchising transaction completed in McDonald’s history.
As a member of McDonald’s senior leadership team, Ian has oversight for all international markets. His organization is comprised of the International Operated Markets (IOM) – all wholly-owned markets outside of the U.S. – and International Developmental Licensed (IDL) markets – the more than 80 markets in which McDonald’s has licensed its franchising rights to strategic partners.
Ian has spent the last 25 years at McDonald’s leading markets and functions globally. Previously, he was President, International Developmental Licensed Markets. In this role, he was responsible for 46 developmental licensees (DLs) across more than 80 markets around the world, including Brazil, China, India and Philippines that continue to represent the majority of McDonald’s new restaurant growth globally.
Ian served as Vice President and Chief Financial Officer for Asia-Pacific, Middle East and Africa, which consisted of more than 10,000 McDonald’s restaurants in 39 countries. He was previously the Regional Vice President of Europe’s East Division. Ian also spent time as Managing Director of McDonald’s Ukraine, where he grew guest counts to the highest level per restaurant in the system while driving significant improvements in profitability. Earlier in his career, Ian held roles of increasing responsibility with McDonald’s Russia, beginning as Accounting Director before becoming Controller and finally Vice President and Chief Financial Officer.
Ian is a certified Chartered Professional Accountant and graduated with an Honors Bachelor of Arts degree from the University of Waterloo in Canada.
More in Who We Are
Our Mission & Values
Our purpose is to feed and foster communities, now more than ever.Read More
Our Growth Pillars
We’re building on our strong foundations to ensure we have long-term success.Read More
How a small drive-in restaurant in San Bernadino grew into an American icon.Read More